Legal & CompliancePolicy

Privacy Policy

How we collect, protect, and handle your personal data with transparency and care.

Last Updated: March 2026

1. Introduction

At Decimal Coffee (operated by First Bloom Works), we recognize the paramount importance of your privacy. This Privacy Policy details our commitment to protecting the personal information you share with us while navigating our website, browsing our specialty coffee catalogue, and purchasing our coffees.

By visiting our site or acquiring any products from Decimal Coffee, you acknowledge and agree to the data practices and policies outlined in this document.

2. Information We Collect

We collect personal information through multiple touchpoints across our digital store to deliver an exceptional, seamless customer experience:

Personal Identifiers

Name, email address, and phone number provided during account creation, checkout, or newsletter subscription.

Commercial Information

Delivery and billing addresses, order histories, grind selections, and transaction references for fulfillment.

Technical & Analytics Data

IP address, device type, browser specifications, and usage patterns recorded via cookies, Microsoft Clarity, and Google Analytics.

Voluntary Interactions

Brewing preferences, recipe notes, taste feedback, or direct support inquiries sent to our team.

3. How We Use Your Data

Your personal information is utilized strictly to fulfill our core coffee roasting and delivery mission:

Order Fulfillment: Processing transactions, roasting to your grind specifications, and coordinating doorstep courier dispatch.
Customer Support: Providing real-time package updates, tracking notifications, and resolving inquiries promptly.
Experience Optimization: Analyzing aggregate visitor navigation to enhance site performance, load times, and roast release navigation.
Communications: Sending roast schedule alerts, seasonal harvest announcements, and exclusive reserve drops (only with your explicit opt-in consent).

4. Data Security & Encryption

End-to-End Encryption & PCI Compliance

We deploy robust administrative, technical, and physical security safeguards including AES-256 SSL/TLS encryption. All payment transactions are handled exclusively through PCI-DSS certified payment gateways (such as Razorpay).

Decimal Coffee never stores, views, or logs your credit card numbers, CVVs, or bank credentials on our internal servers.

5. Data Retention

We retain personal data only for as long as necessary to accomplish the purposes outlined in this policy, including satisfying ongoing legal, tax, accounting, or regulatory requirements. When personal information is no longer needed, it is securely deleted or anonymized.

6. Third-Party Disclosure

Zero Data Monetization Policy

We never sell, rent, or lease your personal information to third parties or brokers under any circumstances.

Information is shared strictly with trusted service partners under non-disclosure obligations:

Logistics Partners: Certified express carriers responsible for transporting and delivering your order.
Payment Gateways: Authorized banking gateways for fraud prevention and secure payment authorization.
Analytics & Diagnostics: Anonymized tools like Microsoft Clarity and Google Analytics to identify broken flows and optimize checkout ergonomics.
Statutory Requirements: Where required by applicable Indian law, court summons, or governmental regulation.

7. Your Legal Rights

You possess complete authority over your personal information. At any point, you may:

Request a complete copy of the personal data we hold about you.
Ask us to rectify inaccurate, incomplete, or outdated information.
Request the permanent erasure or anonymization of your records from our systems.
Unsubscribe from promotional emails via the single-click link in any newsletter.

Data Protection Officer

Have privacy questions or erasure requests?

[email protected]

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