Last Updated: February 2026
At Decimalcoffee (operated by First Bloom Works), we recognize the importance of your privacy. This Privacy Policy details our commitment to protecting the personal information you share with us while navigating our platform and purchasing our products. By using our services, you consent to the practices described herein.
We collect information through multiple channels to provide a seamless experience:
- Personal Identifiers: Name, email address, and telephone number provided during account creation or guest checkout.
- Commercial Information: Shipping/billing addresses and comprehensive order history for fulfillment and warranty purposes.
- Technical Data: IP addresses and browser characteristics collected via essential cookies to maintain session integrity.
- Voluntary Input: Brewing preferences and feedback shared through our specialized brew guides and community tools.
Your personal information is processed for the following purposes:
- Order Fulfillment: Processing payments and managing logistics to deliver products to your specified destination.
- Support Services: Providing real-time order tracking, troubleshooting, and responding to inquiries.
- Service Optimization: Analyzing anonymized data to refine our roasting profiles and digital interface.
- Communications: Sharing updates regarding new harvests and product availability (subject to your opt-in preferences).
We employ advanced security measures, including AES-256 encryption, to safeguard your data. All financial transactions are executed through specialized, PCI-compliant payment gateways (such as Razorpay). We do not store sensitive payment credentials on our internal servers.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We maintain a strict policy against the sale of personal data. Information is shared only with trusted partners essential to our operations:
- Logistics Providers: Courier services for physical product delivery.
- Infrastructure Partners: Security and communication platforms required for order status updates.
- Legal Compliance: We may disclose information if required by law or to protect our legal rights.
You maintain the right to access, rectify, or request the erasure of your personal data held by us. For any privacy-related requests or concerns, please contact our Data Protection Office at hello@decimalcoffee.com.