Due to the perishable nature of roasted coffee, we cannot accept returns on opened bags. However, if you are unsatisfied with the quality or roast profile, please contact us within 7 days of delivery. We are committed to your satisfaction and will work with you to find a resolution.
If your order arrives damaged or if you receive the wrong product, we will issue a full replacement or refund immediately. Please send a photo of the issue to hello@decimalcoffee.com along with your Order ID.
Orders can be cancelled within 2 hours of placement directly through your account dashboard or by contacting support. Since we roast and pack promptly, cancellations after this window may not be possible if the order has already been processed.
Approved refunds are processed to the original payment method within 5-7 business days, depending on your bank's processing timelines.