Refund & Cancellation

Returns & Exchange

Freshness Guarantee

Due to the perishable nature of roasted coffee, we cannot accept returns on opened bags. However, if you are unsatisfied with the quality or roast profile, please contact us within 7 days of delivery. We are committed to your satisfaction and will work with you to find a resolution.

Damaged or Incorrect Items

If your order arrives damaged or if you receive the wrong product, we will issue a full replacement or refund immediately. We will deliver the replacement product within 7 days. Please send a photo of the issue to [email protected] along with your Order ID.

Cancellation Policy

Order once placed cannot be cancelled.

Refund Processing

Approved refunds are processed to the original payment method within 5-7 business days, depending on your bank's processing timelines.