Refund & Cancellation
Our commitment to roasted freshness, transparent returns, and customer satisfaction.
Returns & Exchange
Freshness Guarantee
Due to the perishable nature of freshly roasted specialty coffee, we cannot accept physical returns on opened coffee bags. However, if you are unsatisfied with the cup quality or roast profile, please contact us within 7 days of delivery. We take immense pride in our craft and will work with you directly to make it right.
Damaged or Incorrect Items
If your package arrives damaged in transit or if you receive an incorrect product, we will issue a full replacement or prompt refund immediately.
We deliver the replacement product within 7 days. Please email a photo of the damaged outer box and product to [email protected] along with your Order ID.
Cancellation Policy
Because coffee is roasted to order on dedicated batch schedules (every Tuesday and Friday), an order once placed and confirmed cannot be cancelled once it enters the roasting and packing queue.
Refund Processing
Reimbursement Timelines
Approved refunds are processed directly back to your original payment method (Credit/Debit Card, UPI, Net Banking) within 5–7 business days, subject to your issuing bank's processing timelines.
Customer Resolutions
Have questions regarding a refund or return?